Terms and Conditions

Introduction

Welcome to CityFiber. These terms and conditions outline the rules and regulations for the use of our internet services. By subscribing to our service, you agree to comply with and be bound by these terms.

Service Provision

We agree to provide you with high-speed internet service at the location specified in your application. Service availability is subject to technical and feasibility checks. We aim to maintain a 99.9% service uptime, but we do not guarantee uninterrupted service.

Subscriber Responsibilities

• You are responsible for the timely payment of your monthly subscription fees.
• You agree not to use the service for any illegal activities, including but not limited to hacking, spamming, or distribution of malicious software.
• The equipment provided (e.g., modem, router) remains the property of CityFiber unless otherwise stated. You are responsible for its care.

Billing and Payment

Bills will be generated monthly. Payment is due on the date specified in your bill. Failure to pay on time may result in temporary service disconnection. A reconnection fee may apply.

Service Suspension and Termination

Non-Payment:

• In the event of non-payment, your service will be suspended and your outstanding balance will remain on your account. To restore your service, you must settle all unpaid balances in full, in addition to the applicable reconnection fee.

Voluntary Termination:

• You may request to terminate your service at any time without penalty, as no lock-in period applies. All outstanding charges, including those for the current billing cycle, must be settled in full prior to the effective date of termination.

Reconnection:

• If you wish to reconnect after voluntary termination and your previous account was fully settled, only the reconnection fee will be required. If any balance remains unpaid from your previous account, full settlement of the outstanding amount is required before reconnection, in addition to the reconnection fee.

Limitation of Liability

CityFiber will not be liable for any damages arising from the use or inability to use our service, including loss of data or business interruption.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. We will notify you of any significant changes. Continued use of the service after such changes constitutes your acceptance of the new terms.